Refund policy
In the event that the customer is a consumer pursuant to the law (Legislative Decree no.205 / 2006), he has the right to withdraw from the purchase contract within the term provided by law of 14 (fourteen) days from the date of receipt of the goods or partial delivery by registered letter with acknowledgment of receipt. The communication can also be sent via electronic mail provided that it is confirmed on average by registered letter with acknowledgment of receipt or within the following forty-eight hours. The customer can avail himself of the right of withdrawal only if the goods have not been used or if the package has not been opened and can be resold and if it is returned within 14 days from the withdrawal date in its original packaging together with an additional outer packaging. The consumer is responsible for any decrease in the value of the goods, if the deterioration in value is due to unnecessary handling to ascertain the nature, characteristics and functioning of the goods. The return costs are fully charged to the customer in accordance with the provisions of Legislative Decree no. 206/2005. In addition, a flat fee of 3 euros for the packaging used is charged to the customer. In the event of damage or loss occurring during transport, K-Moon reserves the right to charge for any damage suffered by withholding them from the amounts to be reimbursed. In case of withdrawal, we will refund the payment via the payment method used by the consumer at the latest 14 days after receipt of the withdrawal if the goods are returned in the mentioned conditions.
Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in paragraphs 1 and 2 of Legislative Decree no. 205 of 06 September 2005 for contracts:
- the provision of services whose execution has begun, with the consumer's agreement, before the expiry of the ten-day deadline for exercising the right of withdrawal;
- the supply of goods or services whose price is linked to fluctuations in financial market rates that the supplier is unable to control;
- for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
- for the supply of audiovisual products or sealed computer software, opened by the consumer;
- supply of newspapers, periodicals and magazines.
If the goods are used or the original packaging is damaged, K-Moon will charge the customer a lump sum for the loss of value of the goods, unless K-Moon accepts the customer's request for withdrawal. In any case, the right of withdrawal applies only to mail order sales. Products collected directly from K-Moon are excluded.
The aforementioned registered letter with acknowledgment of receipt as well as the return shipment must be sent to the following address:
Soda Roberta
Strada Vecchia 58
39022 Lagundo (BZ)
For returns, the customer needs a return number (RNR number), which will be assigned by K-Moon following the exercise of the right of withdrawal, and a copy of the purchase document or delivery order. Returns that are not accepted are not taken into consideration but are immediately returned at the customer's expense to the sender's address. For returns, both the risk and the costs are borne by the customer. Supplies that do not comply with the order must be returned in their original intact packaging, closed and without any sign of forced entry.
Returns under warranty are accepted only if the type of defect is communicated in advance. K-Moon reserves the right to check the returned product; if during the warranty period the goods are returned unjustifiably as defective or incomplete, any inspection costs plus transport costs will be charged.
K-Moon reserves the right to replace the returned goods due to defects with an identical product of the same value or to repair it or to return the amount paid.